We at Orez Cloud (Pvt) Ltd are committed to providing our customers with high-quality software development services. However, we understand that sometimes things don’t work out as planned, and customers may need to request a refund. Therefore, we have developed the following refund policy:
- Refund Eligibility: Customers may be eligible for a refund if they have not received the services they paid for or if the services they received did not meet the specifications outlined in their contract or agreement with us.
- Refund Request: Customers must request a refund in writing by contacting our customer support team. The refund request must include the reason for the refund and any relevant documentation or evidence to support the request.
- Refund Processing: We will review the refund request and notify the customer of our decision within 7 business days. If the refund is approved, we will process the refund within 7 business days of the approval.
- Refund Amount: The refund amount will be determined by the amount paid for the specific services in question. Any additional fees, such as bank or transaction fees, will not be refunded.
- No Refunds for Completed Services: We will not issue refunds for services that have already been completed and delivered to the customer.
- No Refunds for Change of Mind: We will not issue refunds for services requested but no longer wanted due to a change of mind or any other non-performance-related reasons.
- Dispute Resolution: If a customer is not satisfied with our decision regarding their refund request, they may initiate a dispute resolution process through legal channels.
Please note that this policy may be updated from time to time at our discretion. If you have any questions or concerns about this refund policy, please contact our customer support team for further assistance.